Privacy Policy

Nov. 2024

SUMMARY
We collect personal information you choose to share with us and our partners to provide you with a more customized experience. Your information is kept secure through industry norms, but security can be breached, especially if you do not protect your username and password. You can modify your information through your account settings, but we may retain your information on an aggregate, non-personally identifiable basis for bona fide business purposes even if you are no longer a registered user or customer.

Please read this Privacy Policy carefully, along with our Terms of Use and Cookie Policy (collectively, the "Agreement"). By continuing to use our Services, you are expressly consenting to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. INTRODUCTION TO OUR PRIVACY POLICY

We at Belfry Security (the "Company," "we," "us," or "our", including our subsidiaries) understand that our users care about how their personally identifiable information ("Information") is used and shared, and we take your privacy seriously. This Privacy Policy (the "Policy") describes how we collect, use, and disclose Information when you use any of our Services, including but not limited to:

• Company websites, pages, sites, accounts, or channels accessible through any Internet or wireless-enabled device (each, a "Website");

• Mobile applications;

• Ticketing and live event gatherings we host or sponsor;

• Company online platforms; and

• Websites, pages, or apps created or powered by the Belfry Security service (a "Belfry Security Site").

By visiting or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Agreement.

You must be 18 or older to use our Services. Minors under 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. We do not knowingly collect or solicit Information from anyone under the age of 13 or knowingly allow such persons to register for the Service.

2. WHAT INFORMATION WE COLLECT

Information You Provide to Us

You do not have to create an account to use some of our Services. However, if you choose to create an account and sign up for a Service, we may collect a variety of information from you for that Service, such as:

• Name, birth date or age range, gender, and email or physical address.

• Payment and billing information if you pay for a Service.

We do not require users to provide sensitive information such as race, ethnicity, political opinions, or health data. Please avoid posting or adding personal data to your account that you do not want publicly available.

Depending on the Services you use, additional information we may collect includes:

• Biographical, professional, or demographic information;

• Information disclosed in surveys or requested to provide service;

• Transactional information from activities on our Website;

• Correspondence, discussion, or dispute data;

• Technical and log data, including IP addresses, device types, and interaction details;

• Other information you voluntarily provide.

Information Collected Automatically

When you interact with our Services, we may automatically collect data such as:

• Device and browser type, IP address, and "cookie" information;

• Location data and activity within the Services;

• Interactions with other users.

Information from Third Parties

We may collect information from third-party service providers, advertisers, or platforms to help manage or deliver our Services. If you connect your account via a third-party platform (e.g., Facebook or Google), we may receive data from that platform as outlined in their respective policies.

Cookies and Similar Technologies

We use cookies, web beacons, and other tools to enhance your experience. See our Cookie Policy for details on how cookies are used and managed.

3. Why We Collect and How We Use Your Information

The way we use your information depends on the services you use, how you interact with them, and your preferences. Our primary purposes for collecting information include providing and improving our services, managing accounts and subscriptions, and delivering a personalized experience.

Here’s a detailed summary of how we may use your information:

• To Provide Services: This includes processing payments, managing accounts, maintaining security, and customizing website content.

• Customer Support: To address inquiries, troubleshoot issues, resolve disputes, and handle billing matters.

• Transactional Communications: For example, emails confirming purchases, event registrations, or updates to our terms and policies.

• Marketing: To inform you about new products, promotions, or features. You can adjust your preferences under Section 8.2.

• Push Notifications: Alerts and updates sent through our mobile apps.

• Improving Services: Reviewing crash reports or user feedback to fix issues and enhance your experience.

• Security: Detecting, investigating, and mitigating fraudulent or illegal activities.

• Policy Enforcement: Ensuring compliance with our terms and monitoring for violations.

• Anonymized Data: Using aggregated data for business insights or promotional purposes without personally identifying users.

We use your information as outlined in this policy, in compliance with the law, or as otherwise disclosed to you.

4. How Your Information Is Shared

4.1 Sharing by You
Some services are inherently social, meaning that certain information you provide (like your name, username, profile photo, or uploaded content) may be visible to others participating in these services.

4.2 Sharing by Us
We may share your information with third parties as follows:

• Service Providers: Trusted third parties help us with tasks such as payment processing, data analysis, and IT services. These providers are contractually bound to use your data solely for agreed purposes and under strict confidentiality.

• Company Affiliates: We may share your data with affiliated companies, requiring them to follow this policy.

• Business Transfers: In case of mergers, acquisitions, or other organizational changes, your information may be transferred as part of business assets.

• Legal Obligations and Protection: We may disclose information to comply with laws, enforce agreements, or protect rights and safety.

• Aggregated Data: Sharing anonymized data for business analysis or promotional purposes that does not identify individual users.

5. Security of Your Information

We prioritize the security of your information and implement commercially reasonable safeguards to protect against unauthorized access or misuse. These include technical, administrative, and physical measures.

• Protect your account by using a strong, unique password and keeping it confidential.

• While we strive to secure your data, no system is completely immune to breaches or failures.

6. WHERE YOUR INFORMATION WILL BE STORED
To provide the Service, we may transfer, store, and process your Information at locations outside of your country and the European Economic Area ("EEA"), including in the United States. Additionally, any service providers we work with, who are located outside of the EEA, may handle your data. By submitting your Information, you consent to its transfer, storage, or processing outside of the EEA or your country. You acknowledge that the level of data protection in these countries may not be as high as in your country of residence. Any transferred data will be managed according to this Policy, and, where applicable, the EU General Data Protection Regulation.

7. LAWFUL BASES FOR PROCESSING
We will only collect and process your Information when we have a lawful basis. These bases include consent (when you provide consent), contract (when processing is necessary to fulfill our agreement with you, such as delivering the Services you’ve requested), and "legitimate interests."

When we rely on consent, we will explicitly ask for your consent. You may withdraw your consent at any time, though doing so will not affect the legality of any processing prior to the withdrawal.

If processing is based on contract, we will ask for your agreement to process your personal data as necessary for the performance of our contract. Since our services are voluntary, you may choose whether to use them. However, using our services requires agreeing to our Terms of Use, which form the contract between you and us. We may need to transfer your Information to the US or other countries as part of our global operations to provide the Services.

When we rely on legitimate interests, you have the right to object to this processing. We may process your data for legitimate interests or those of third parties, provided that such processing does not outweigh your rights and freedoms. Examples include:

• Protecting you, us, or others from threats like fraud or security risks

• Complying with legal obligations

• Managing business operations like customer service, reporting, and quality control

• Handling corporate activities, such as mergers and acquisitions

• Enhancing business or customer relationships

• Enabling interaction between us and our users

If you have questions about the legal grounds for processing your Information, please contact our legal team at info@belfrysecurity.com.

8. YOUR ACCESS AND CONTROL OVER YOUR INFORMATION
You have several choices regarding your Information.

8.1 Right to Access and Control
Individuals in the EEA and other regions with applicable privacy laws have specific rights regarding their personal data. Subject to any legal exceptions, these include:

• Delete Information: Request deletion of your personal data if it's no longer needed for providing the Services.

• Modify or Correct Information: Update your Information through your account settings or request changes if it's inaccurate.

• Limit or Stop Use of Information: Ask us to stop using or limit the processing of your Information if we don’t have a legal right to process it.

• Request a Copy of Information: Ask for a copy of your data, including in machine-readable format.

You can contact us using the details in Section 11, and we will handle your request in accordance with applicable laws.

8.2 Your Choices
You may choose not to provide certain Information or disable tools on your device. However, this may impact your ability to fully use the Service.

While you can modify or delete your Information, we may retain copies of previous versions for legitimate business reasons, such as analyzing aggregated data on past usage. You can also revoke consent for API Data use by visiting Google's security settings page, and we will delete that data within 30 days.

For mobile notifications, you can opt in or out through your device settings. To stop receiving marketing emails or other communications, adjust your preferences in your account or use the unsubscribe link in emails.

For more details on cookie preferences, refer to our Cookie Policy.

8.3 Account Deletion
If you wish to close your account, you can log in to your account or email us as outlined in Section 11. After we no longer need your Information, we will delete it securely. Note that we may retain some data to comply with legal or business requirements, as detailed in Section 9.

If you deactivate your account, your profile will still be visible, and other users can view your content. To stop us from using your Information, email info@belfrysecurity.com.We will remove your data from listings within a reasonable time. Requests to stop third-party disclosures may affect our ability to provide Services or complete transactions.

9. HOW LONG WE KEEP YOUR INFORMATION
We retain your Information as long as necessary to deliver Services or comply with legal requirements. Even after account deactivation, we may retain transaction and service records as required by law, for fraud prevention, dispute resolution, legal compliance, or business operations.

Shared data (e.g., comments or posts) may remain visible even after account deletion. We do not control data copied by other users.

10. POLICY CHANGES
We may update this Policy, our Terms of Use, and our Cookie Policy periodically. We will notify you of significant changes through the Service, website, or email, allowing you to review and accept these changes. Continued use of our Services after such updates indicates your acceptance of the modified terms.

11. CONTACT US
If you have questions or concerns about this Policy, contact us at the following:

For questions or concerns about this Privacy Policy, please reach out to:

Canadian Head Office
TEL: 1.780.721.2561
2824 Ellwood Dr SW
Edmonton, AB Canada
T6X 0A9

United States Head Office
TEL: 1.818.806.9102
3550 Tyburn St.
Glassell Park, CA USA
90065

Email: INFO@BELFRYSECURITY.COM

12. CANADA PRIVACY RIGHTS
Under Canadian law, residents may request information about the categories of personal data shared with affiliates or third parties for marketing purposes. To request this notice, Canada or US residents can send a written request to:

For questions or concerns about this Privacy Policy, please reach out to:

Canadian Head Office
TEL: 1.780.721.2561
2824 Ellwood Dr SW
Edmonton, AB Canada
T6X 0A9

United States Head Office
TEL: 1.818.806.9102
3550 Tyburn St.
Glassell Park, CA USA
90065

Email: INFO@BELFRYSECURITY.COM

 

We will respond to one request per customer per year. Requests must be submitted as directed above.

13. LEGAL DISCLOSURES
We may disclose your data if required by law, legal process, or to protect our rights. This may include sharing data to investigate illegal activities, enforce agreements, protect service security, or comply with governmental requests. We will notify you about legal requests unless prohibited or in emergency situations. We may challenge requests if we believe they are overly broad or lack proper legal authority, but we are not obligated to contest every request.